HelpDesk+

Help and Guides for HelpDesk+ for Slack

9 articles in this collection
Written by Nick Cron, Mike Duff, and Brian Mohr

Connecting your account

Connect your account in Jira or Jira Service Desk

Written by Nick Cron
Updated over a week ago

Managing Approvals from Slack

Learn how to manage approvals from inside Slack

Written by Brian Mohr
Updated over a week ago

Getting Started with HelpDesk+

Learn how to get started and create your first issues from Slack.

Written by Nick Cron
Updated over a week ago

Customers / Jira Service Desk Customers

Learn how we create and mange JSD customer accounts with HelpDesk+

Written by Nick Cron
Updated over a week ago

Request to Channel Mapping

Written by Brian Mohr
Updated over a week ago

Creating Requests via Emoji

Learn how to create requests in a click with emoji to request mapping

Written by Nick Cron
Updated over a week ago

Adding to channels

Learn how to add the bot to public and private channels

Written by Mike Duff
Updated over a week ago

Agents - Updating issues / transitions / resolution

Learn how to update requests from Slack without switching context

Written by Nick Cron
Updated over a week ago

Agents - Adding customer and internal comments

How to add comments that are visible to customers and visible only internally.

Written by Nick Cron
Updated over a week ago