HelpDesk+

Help and Guides for HelpDesk+ for Slack

10 articles in this collection
Written by Nick Cron, Mike Duff, and Brian Mohr

How to create a support ticket, from Slack

Written by Brian Mohr
Updated over a week ago

Getting Started with HelpDesk+

Learn how to get started and create your first issues from Slack.

Written by Nick Cron
Updated over a week ago

Connecting your account

Connect your account in Jira or Jira Service Desk

Written by Nick Cron
Updated over a week ago

Adding to channels

Learn how to add the bot to public and private channels

Written by Mike Duff
Updated over a week ago

Request to Channel Mapping

Written by Brian Mohr
Updated over a week ago

Creating Requests via Emoji

Learn how to create requests in a click with emoji to request mapping

Written by Nick Cron
Updated over a week ago

Customers / Jira Service Desk Customers

Learn how we create and manage JSD customer accounts with HelpDesk+

Written by Nick Cron
Updated over a week ago

Agents - Updating issues / transitions / resolution

Learn how to update requests from Slack without switching context

Written by Nick Cron
Updated over a week ago

Agents - Adding customer and internal comments

How to add comments that are visible to customers and visible only internally.

Written by Nick Cron
Updated over a week ago

Managing Approvals from Slack

Learn how to manage approvals from inside Slack

Written by Brian Mohr
Updated over a week ago