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HelpDesk+
HelpDesk+
Help and Guides for HelpDesk+ for Slack
10 articles in this collection
Written by
Nick Cron,
Mike Duff,
and
Brian Mohr
How to create a support ticket, from Slack
Written by
Brian Mohr
Updated over a week ago
Getting Started with HelpDesk+
Learn how to get started and create your first issues from Slack.
Written by
Nick Cron
Updated over a week ago
Connecting your account
Connect your account in Jira or Jira Service Desk
Written by
Nick Cron
Updated over a week ago
Adding to channels
Learn how to add the bot to public and private channels
Written by
Mike Duff
Updated over a week ago
Request to Channel Mapping
Written by
Brian Mohr
Updated over a week ago
Creating Requests via Emoji
Learn how to create requests in a click with emoji to request mapping
Written by
Nick Cron
Updated over a week ago
Customers / Jira Service Desk Customers
Learn how we create and manage JSD customer accounts with HelpDesk+
Written by
Nick Cron
Updated over a week ago
Agents - Updating issues / transitions / resolution
Learn how to update requests from Slack without switching context
Written by
Nick Cron
Updated over a week ago
Agents - Adding customer and internal comments
How to add comments that are visible to customers and visible only internally.
Written by
Nick Cron
Updated over a week ago
Managing Approvals from Slack
Learn how to manage approvals from inside Slack
Written by
Brian Mohr
Updated over a week ago