Threads make it easy to update requests from Slack and the messages in your thread are automatically synchronized to Jira or Jira Service Desk to keep everything organized.
Here's what you can do:
Reply to a user publicly
Add an internal comment
To reply publicly simply type your response into the request thread.
To add an internal reply use the 🔒 emoji at the beginning of your request
The following screenshot shows the updates in Jira based on the example conversation above.