With Jira Integration+ you have many options to configure your bot it meet your companies needs. In this article we cover how to configure your response preference and take a look at how that effects the bots behavior.
How it works:
There are channel based configurations for notifications in threads and global settings for ticket mentions and actions.
Thread mode changes how the bot responds to notifications, actions, searches and more.
Channel Thread Mode
Thread mode for notifications is a great way to keep all the updates your team cares about consolidated in your channels. Thread mode creates a daily update message and keeps the summary information updated when notifications are triggered.
You can view all the details of the notifications by clicking on the thread.
Channel Thread Mode Configuration
Thread mode can be configured by configuring your channel to send threaded messages on the channel configuration page.
There are multiple ways to access your channels configuration:
Click the "Jira Plus Settings" link on your notifications (this can be removed via configuration)
Click the "configure notifications" link in the thread mode summary notification
/jira-plus manageto access via the slash command.
jira configurein any channel where the bot is present
When you access the channel configuration screen you can choose thread mode in the lower left.
Here is a zoomed in view:
Pick a timezone that fits for the majority of your team. This setting is used by the bot to determine when a new day starts so it can create a new summary.
Save your settings and your new notifications with start coming in thread mode.
Note: In thread mode the notification of the thread won't show up in everyones Slack window so your team will need to look at the thread to see your updates. This is how Slack works with threads so make sure to balance space with importance of ensuring everyone sees the update.
Thread Mode for Tickets, Actions and Searches
When thread mode is enabled globally the bot will respond in a thread to messages that trigger bot responses.
Navigate to your account and click on "settings" at access the global response configuration.
There are two configuration values:
Ticket Mention Preference
The ticket mention preference controls the way the bot responds when issues are mentioned in your conversations in channels where the bot is invited.
In standard mode the bot responds to the channel when issues are mentioned.
In thread mode the bot responds as a thread when issues are mentioned.
Search & Action Preference
The search and action preference controls the way the bot responds when users perform searches or take action on issues.
In standard mode the bot responds to the channel when you search for Jira issues from Slack.
In thread mode the bot responds as a thread when issues updated or when you search Jira from Slack.