Follow these simple steps to manage your individual channel configurations.

We will cover the following topics in this article:

Example use cases

  • Notifying the operations teams of production incidents
  • Keeping track of priority support issues
  • Finding issues that need to be assigned

Learn how to configure your bot with this short video.

Adding the bot to your channel(s)

Note: Jira Integration+ bots can be added to public or private channels.

Use one of the following ways to add Jira Integration+ to your channel:

  • Mention them with the @ directive.  Simply typing @ + bot name will add the bot as an app to the channel.
  • Invite them with the Slack "/invite" command.
  • Add the bot with the "Add app" Slack channel feature.

Important:  Once the bot is added, you will see the following confirmation message:

Accessing your bot's configuration

There are 3 convenient ways to access a channels bot configuration.

  • Click the "Configure Channel" button that is displayed when you first add a bot to a channel.
  • Simply type "jira configure" into the channel you want to configure.
  • Click the "Jira Plus Settings" link at the bottom of bot-generated channel messages

Note: This link can be disabled from the channel configuration screen.

Configuring your bot

Notes: 

  • The following configuration options are for channels, not personal notifications.
  • You are not required to configure your bot, but doing so will unleash its full power.

Enable Notifications

Click "Enable Notifications" to activate channel notification settings.

Click individual Jira actions under "Notify channel when..." that this channel's bot should react to:

  • An issue is created
  • A comment is added
  • Assignee is changed
  • An issue is transitioned
  • Priority is updated
  • An issue is edited
  • An issue is moved to another project

Select Delivery Frequency

You can configure the channel's bot to respond to Jira actions individually and immediately, or on an interval.  Interval settings allow message to be bundled and displayed together.

Output Format

You can configure bot message format to be one of the following:

Standard

Extended

Compact

Note: "Standard" is the default channel message format.

Important: The "hide settings link in footer" checkbox controls showing/hiding the channel configuration link on the bottom of bot messages.

Configure Projects to Monitor

Use the "Select project(s)" control to specify which project(s) the channel's bot should monitor.  

Note:  You can select more than one.

Setup Filters

Use the "Limit by..." filters to control which "Issue Types" and ticket "Priority" the bot should monitor.

Note:  You can select more than one.

Note:  You can toggle the project/issue/priority controls to use the advanced JQL editor.  This enables granular control of what is monitored in Jira with this channel's bot.

Additional Settings

By default, the control "Reduce channel noise automatically for large Jira updates" is enabled.  This allows Jira Integration+ to monitor your channels activity and automatically group and consolidate large updated.  

You can disable any updates from individual users or other bots with the following control: "Do not show notifications for updates from these users or bots".  Enabling this control will mute any updates these users/bots.

Note:  You can select more than one.

Create Issue Settings

You can optionally configure your channel bot's default Jira ticket values.  This screen allows you to configure default values for the following four Jira fields:

  • Project
  • Default Type
  • Priority
  • Labels

Notes:  

  • All values are options.
  • You can select more than one label.

Removing a bot from a channel

Use one of the following ways to remove the Jira Integration+ from your channel:

  • Use the "/remove" or "/kick" command
  • Use the "Remove" app Slack channel control.

Whats next?

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