ollow these simple steps to manage your individual channel configurations.

We will cover the following topics in this article:

Example use cases

  • Notifying the operations teams of production incidents
  • Keeping track of priority support issues
  • Finding issues that need to be assigned

Learn how to configure your bot with this short video.

Adding the bot to your channel(s)

Note: Jira Integration+ bots can be added to public or private channels.

Use one of the following ways to add Jira Integration+ to your channel:

  • Mention them with the @ directive.  Simply typing @ + bot name will add the bot as an app to the channel.
  • Invite them with the Slack "/invite" command.
  • Add the bot with the "Add app" Slack channel feature.

Important:  Once the bot is added, you will see the following confirmation message:

Accessing your bot's configuration

There are 3 convenient ways to access a channels bot configuration.

  • Click the "Configure" button that is displayed when you first add a bot to a channel.
  • Simply type "jira configure" into the channel you want to configure.
  • Click the "Jira Plus Settings" link at the bottom of bot-generated channel messages

Note: This link can be disabled from the channel configuration screen.

Configuring your bot

Notes: 

  • The following configuration options are for channels, not personal notifications.
  • You are not required to configure your bot, but doing so will unleash its full power.

Enable Notifications

Click "Enable Notifications" to activate channel notification settings.

Click individual Jira actions under "Notify channel when..." that this channel's bot should react to:

  • An issue is created
  • A comment is added
  • Assignee is changed
  • An issue is transitioned
  • Priority is updated
  • An issue is edited
  • An issue is moved to another project

Select Delivery Frequency

You can configure the channel's bot to respond to Jira actions individually and immediately, or on an interval.  Interval settings allow message to be bundled and displayed together.

Set Output Location

You can control where the channel displays bot notifications.  Either directly in the channel, or in a daily consolidated thread.

When location is  set to channel, any notification is displayed directly in the configured slack channel.

When set to thread mode, the bot creates a daily thread message and keeps the summary information updated when notifications are triggered.  

Pick a timezone that fits for the majority of your team.  This setting is used by the bot to determine when a new day starts so it can create a new summary.  

Save your settings and your new notifications with start coming in thread mode. 

Note: In thread mode the notification of the thread won't show up in everyones Slack window so your team will need to look at the thread to see your updates.  This is how Slack works with threads so make sure to balance space with importance of ensuring everyone sees the update.

Output Format

You can configure bot message format to be one of the following:

Standard

Extended

Compact

Note: "Standard" is the default channel message format.

Important: The "hide settings link in footer" checkbox controls showing/hiding the channel configuration link on the bottom of bot messages.

Configure Projects to Monitor

Use the "Select project(s)" control to specify which project(s) the channel's bot should monitor.  

Note:  You can select more than one.

Setup Filters

Use the "Limit by..." filters to control which "Issue Types" and ticket "Priority" the bot should monitor.

Note:  You can select more than one.

Note:  You can toggle the project/issue/priority controls to use the advanced JQL editor.  This enables granular control of what is monitored in Jira with this channel's bot.

Additional Settings

You can disable any updates from individual users or other bots with the following control: "Do not show notifications for updates from these users or bots".  Enabling this control will mute any updates these users/bots.

Note:  You can select more than one.

Create Issue Settings

You can optionally configure your channel bot's default Jira ticket values.  This screen allows you to configure default values for the following four Jira fields:

  • Project
  • Default Type
  • Priority
  • Labels

Notes:  

  • All values are options.
  • You can select more than one label.

Additional Settings - Enable User Override

If not all slack users have a corresponding Jira user, you can set the channel to create Jira tickets on behalf of a specific designated user.

Click "Authorize with Jira" to authenticate your individual Jira account to be able to create tickets for every user in the channel.  

Click "Allow" to authorize your Jira Intergration+ bot to access your Jira instance.

Once saved, you can reset this configuration at any time

Removing a bot from a channel

Use one of the following ways to remove the Jira Integration+ from your channel:

  • Use the "/remove" or "/kick" command

Whats next?

Did this answer your question?