Keeping tickets in the right status is a key part of keeping your process moving. Good news here is that our bot provides a few different ways of making this happen directly from Slack

You have multiple options for transitioning tickets.  

  • Use the transition control displayed with viewing a ticket in Slack
  • Chat with the bot in a channel or private message.

Using the Slack control:

  1. When you mention a ticket number, the bot will respond with a summary message.
  2. Click the "view" button to display the full ticket details.

Select ticket transition status from the options in the dropdown.

Select the desired status value to update the ticket status.

Note: We automatically get available transitions based on your Jira workflows

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