What to know

  • The bot must be in the channel in order to respond to user messages.

  • Alternatively, you can message the bot directly.

The following outlines how your bot communicates to Jira with ticket numbers.

  • Jira automatically assigns ticket numbers to newly created stories, tickets, and tasks. The ticket number is the composed of a project key, a dash, and a number. ¬†

Jira Integration+ understands the key/dash/number pattern.  This allows you to trigger your bot to retrieve Jira ticket details any time you type a ticket number directly to the bot, or in a channel it's a member of.

  • Note: Jira Integration+ is able to detect Jira ticket numbers individually, or when used in full sentences.

Video: Expanding Jira issues in Slack

Did this answer your question?