What to know
The bot must be in the channel in order to respond to user messages.
Alternatively, you can message the bot directly.
The following outlines how your bot communicates to Jira with ticket numbers.
Jira automatically assigns ticket numbers to newly created stories, tickets, and tasks. The ticket number is the composed of a project key, a dash, and a number.
Jira Integration+ understands the key/dash/number pattern. This allows you to trigger your bot to retrieve Jira ticket details any time you type a ticket number directly to the bot, or in a channel it's a member of.
Note: Jira Integration+ is able to detect Jira ticket numbers individually, or when used in full sentences.