Do I have to pay to try?
No, there is a 30-day free trial to everyone who signed up to Jira Integration+
What access do I have on the free trial?
During your 30-day trial, you have access to everything that a premium subscription offers.
Can I pay via an invoice?
If you have a monthly subscription, we require a credit card to be on file, where you will be automatically billed at the end of the monthly billing cycle. Following the standard checkout procedure, it will allow you to add a credit card to your account.
How can I cancel my subscription?
You can cancel your subscription at any time, and you will have access to your plan features until the end of the current billing period.
To cancel, we ask that you please reach out to email@example.com or on our live chat to get the process going. We typically have a response time of up to ~6 hours and can get it processed ASAP. To ensure you won't get billed, please reach out at least 48 hours before your next due date.
Do you charge for guests?
No, we do not charge for guest users.
I have added new employees, what happens to my billing?
Nextup only checks your active Slack users at the time of billing. If your team size increases, the bill will not reflect those changes until your renewal date.
We need Nextup.ai to complete a security questionnaire before we consider making a purchase?
We're more than happy to complete a security questionnaire for customers considering our pro/enterprise plan. We can also make available reports from our most recent 3rd party security audit upon request.
For customers considering a premium plan, please refer to our security review page. You can also reach out to our support team if you have questions around Nextup’s security practices that aren't covered by the security page.
How do you determine the number of Slack users?
We check Slack for active users before each billing date and bill based on currently active users. You will receive a copy of the invoice at the end of your billing cycle. If you have any issue contact us at firstname.lastname@example.org
How are payments secured?
We have partnered with Zoho to provide a PCI compliant secure payment solution. You can learn about the payment security at Zoho here. Payment data is never stored on Nextup servers.
Can I update my billing contact?
Yes, please log in to your account at account.nextup.ai and select your premium bot and then fill out the form to updated or edit your billing contact.
How do I update my credit card?
Please login to your account and fill out our form to request a payment update. We will then send you a secure page to allow update of payment information.
Do you offer an enterprise version?
We have options for larger organizations with private servers, self-hosted, non-credit card payment options and more. Contact us at email@example.com to discuss your enterprise requirements.
Why does pricing stop at 1,000 users?
Teams with over 1,000 users are charged for the first 1,000 users only. We understand that not all users within your Slack team may use the bot and we want to encourage larger organizations to use the solution.
I work for a nonprofit / charity, do I get a discount?
Nextup supports nonprofits and charities. Contact support at firstname.lastname@example.org for details on how we can help.