Follow these simple steps to troubleshoot your bot's connection.
We will cover the following topics in this article:
- Validating the initial setup
- Working with firewalls
- Self-hosted bots
- Getting support
Validating the initial setup
Ensure you completed all steps in the initial setup process and saved your connection information to Nextup to create the base connectivity.
Important: This is the most common connectivity issue aside from firewalls (see below).
Working with firewalls
If your JIRA instance is behind a firewall you need to whitelist our static IPs.
Add our static IP address 34.194.199.171 to your firewall whitelist to allow incoming calls
Self-hosted bots
We offer a self hosted version of the solution deployed via Docker as our Enterprise edition. If you want to learn more reach out at enterprise@nextup.ai
Getting support
We are available to help troubleshoot any connection issue. Please reach out through any of these channels:
- Twitter: @nextupai
- Email: info@nextup.ai
- Intercom: Click on the chat icon on the bottom-right of nextup.ai
