Follow these simple steps to troubleshoot your bot's connection.
We will cover the following topics in this article:
Validating the initial setup
Working with firewalls
Self-hosted bots
Getting support
Validating the initial setup
Ensure you completed all steps in the initial setup process and saved your connection information to Nextup to create the base connectivity.
Important: This is the most common connectivity issue aside from firewalls (see below).
Working with firewalls
If your JIRA instance is behind a firewall you need to whitelist our static IPs.
Add our static IP addresses 34.194.199.171, 34.236.19.214, 52.6.115.168 and 54.83.165.114 to your firewall whitelist to allow incoming calls
Self-hosted bots
We offer a self hosted version of the solution deployed via Docker as our Enterprise edition. If you want to learn more reach out at enterprise@nextup.ai
Getting support
We are available to help troubleshoot any connection issue. Please reach out through any of these channels:
Twitter: @nextupai
Email: info@nextup.ai
Intercom: Click on the chat icon on the bottom-right of nextup.ai
