Follow these simple steps to troubleshoot your bot's connection.

We will cover the following topics in this article:

  • Validating the initial setup

  • Working with firewalls

  • Self-hosted bots

  • Getting support

Validating the initial setup

Ensure you completed all steps in the initial setup process and saved your connection information to Nextup to create the base connectivity.

Important: This is the most common connectivity issue aside from firewalls (see below).


Working with firewalls

If your JIRA instance is behind a firewall you need to whitelist our static IPs.

Add our static IP addresses 34.194.199.171, 34.236.19.214, 52.6.115.168 and 54.83.165.114 to your firewall whitelist to allow incoming calls


Self-hosted bots

We offer a self hosted version of the solution deployed via Docker as our Enterprise edition. If you want to learn more reach out at enterprise@nextup.ai


Getting support

We are available to help troubleshoot any connection issue. Please reach out through any of these channels:

What's next

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