Follow these simple steps to troubleshoot your bot's connection.
We will cover the following topics in this article:
- Validating the initial setup
- Working with firewalls
- Self-hosted bots
- Getting support
Validating the initial setup
Ensure you completed all steps in the initial setup process and saved your connection information to Nextup to create the base connectivity.
Important: This is the most common connectivity issue aside from firewalls (see below).
Working with firewalls
If your JIRA instance is behind a firewall you need to whitelist our static IPs.
Add our static IP address 18.104.22.168 to your firewall whitelist to allow incoming calls
We are available to help troubleshoot any connection issue. Please reach out through any of these channels:
- Twitter: @nextupai
- Email: firstname.lastname@example.org
- Intercom: Click on the chat icon on the bottom-right of nextup.ai