Communication is key to making the Nextup bot work as you expect. See the information below for the most frequent questions or contact us on twitter or for more assistance.

Initial Setup:

Ensure you completed all steps in the initial setup process and saved your connection information to Nextup to create the base connectivity.

  • This is the most common connectivity issue aside from firewalls (see below).


If your JIRA instance is behind a firewall you will likely have to whitelist our static IPs. Please proceed to setup your bot and our application will list our static IP address on the first setup of the setup process.

Self Hosted

We offer a self hosted version of the solution deployed via Docker as our Enterprise edition.  If you want to learn more reach out at 

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