Follow these simple steps to learn how to comment on tickets.

We will cover the following topics in this article:

  • Using the bot drop-down control
  • Communicating directly with your bot
  • Troubleshooting

Learn how to add comments to tickets with this short video.

Using the bot drop-down control

Click the drop down control that is displays when ticket info is displayed by your bot.

Then, enter your comment into the pop-up screen.

The bot will respond and confirm that your comment was added.

Communicating directly with your bot

Note:  You can message the bot directly, or in a channel that includes the bot.

The format of the command is as follows:

  • The "comment" command
  • The ticket number
  • Your comment message

The bot will respond and confirm that your comment was added.

Troubleshooting

Issue not found

If the issue is not found check to see if you can access the issue directly in JIRA to ensure the ticket Id is correct. Also ensure that your user account has permission to see the issue.

What's next

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