Follow these simple steps to learn how to comment on tickets.

We will cover the following topics in this article:

  • Use the comment control displayed with viewing a ticket in Slack
  • Comment on tickets from the bot's home tab
  • Communicating directly with your bot
  • Troubleshooting

Using the Slack control:

  1. When you mention a ticket number, the bot will respond with a summary message.
  2. Click the "view" button to display the full ticket details.

Click the "Add Comment" button.

Then, enter your comment into the pop-up screen.

The bot will respond and confirm that your comment was added.

Comment on tickets from the bot's home tab

Note: You can access the Nextup Jira Integration+ bot from your Slack's app listing in the lower left corner of the application.

Next, click the bot's home tab, then the "Comment" button.

This will open a dialog to allow you to search for the ticket you want to comment on.

Once you find your ticket, you can enter your comment and see past comments.

Communicating directly with your bot

Note:  You can message the bot directly, or in a channel that includes the bot.

The format of the command is as follows:

  • The "comment" command
  • The ticket number
  • Your comment message

The bot will respond and confirm that your comment was added.

Troubleshooting

Issue not found

If the issue is not found check to see if you can access the issue directly in JIRA to ensure the ticket Id is correct. Also ensure that your user account has permission to see the issue.

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