Follow these simple steps to learn how to assign tickets.

We will cover the following topics in this article:

  • Assigning tickets to Jira users from the Slack ticket view
  • Assign tickets from the bot's home tab
  • Assigning tickets to Jira users with CLI
  • Troubleshooting

Assigning tickets to Jira users from the Slack ticket view

Note:  You can message the bot directly, or in a channel that includes the bot.

  1. Click the "View" button on any ticket response message from the bot.
  2. Choose a Jira user to assign the ticket to.

Note: Notice that the bot responds indicating the ticket was reassigned properly.

Assign tickets from the bot's home tab

Note: You can access the Nextup Jira Integration+ bot from your Slack's app listing in the lower left corner of the application.

Next, click the bot's home tab, then the "Assign" button.

From here, you can search for one or more ticket values.

Next, you can assign all or some to specific Jira users.

Assigning tickets to Jira users from Slack with CLI

Note:  You can message the bot directly, or in a channel that includes the bot.

The format of the command is as follows:

  • The "assign" command
  • The ticket number
  • The user you are assigning the ticket to

Note: The bot will then respond with the following output to confirm your ticket was assigned.

Troubleshooting

If for some reason the assign feature is not working follow these steps to fix your issues.

User not found

All users need to authenticate to the Jira Integration+ bot.  This establishes a connection for that user between Slack and Jira.  This allows Slack to know about that Jira user.  

You have two options:

  • Use the email address of the user instead of the @ dialog in slack
  • Ask the user to complete the auth process

Issue not found

If the issue is not found check to see if you can access the issue directly in JIRA to ensure the ticket id is correct. Also ensure that your user account has permission to see the issue.

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