Follow these simple steps to learn how to assign tickets.

We will cover the following topics in this article:

  • Assigning tickets to Jira users from Slack using actions
  • Assigning tickets to Jira users with CLI
  • Troubleshooting

Learn how to assign tickets with this short video.

Assigning tickets to Jira users from Slack using actions

Note:  You can message the bot directly, or in a channel that includes the bot.

  1. Enter a ticket number or click the ... on the right of a notification
  2. Choose "Assign to..." 
  3. Choose the user you want to assign the issue to

Assigning tickets to Jira users from Slack with CLI

Note:  You can message the bot directly, or in a channel that includes the bot.

The format of the command is as follows:

  • The "assign" command
  • The ticket number
  • The user you are assigning the ticket to

The bot will then respond with the following output to confirm your ticket was assigned.

Troubleshooting

If for some reason the assign feature is not working follow these steps to fix your issues.

User not found

All users need to authenticate to the Jira Integration+ bot.  This establishes a connection for that user between Slack and Jira.  This allows Slack to know about that Jira user.  

You have two options:

  • Use the email address of the user instead of the @ dialog in slack
  • Ask the user to complete the auth process

Issue not found

If the issue is not found check to see if you can access the issue directly in JIRA to ensure the ticket id is correct. Also ensure that your user account has permission to see the issue.

What's next?

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