Keeping tickets in the right status is a key part of keeping your process moving. Good news here is that our bot provides a few different ways of making this happen directly from Slack
You have multiple options for transitioning tickets.
- Use the dropdown associated to each ticket and select Transition
- Chat with the bot in a channel or private message.
Using the dropdown:
Select Transition from the options in the dropdown.
Select the status and comment (optional) and then click the Transition button or hit enter.
Note: We automatically get available transitions based on your Jira workflows