How do you determine the number of Slack users?

We check Slack for active users before each billing date and bill based on currently active users.  You receive a copy of the invoice each month.  If you have any issue contact us at info@nextup.ai

Do I have to pay to try?

Enjoy all the JIRA + Slack integration features we offer for 30 days, afterwords you will be switched to using our free bot with a limited feature set. Lets get started!

How are payments secured?

We have partnered with Zoho to provide a PCI compliant secure payment solution. You can learn about the payment security at Zoho here. Payment data is never stored on Nextup servers.

Is there a free plan?

Yes. You can enjoy a limited set of JIRA + Slack integration features for free.  The free features allow you to get information from JIRA on a per ticket bases in channels and by directly messaging Nextup, view all the differences.

Can I update my billing contact?

Yes, please login to your account and select your premium bot and then fill out the form to updated or edit your billing contact.

How do I update my credit card?

Please login to your account and fill out our form to request a payment update.  We will then send you a secure page to allow update of payment information.

Do you offer an enterprise version?

We have options for larger organization from private servers, self hosted, non-credit card payment options and more. Contact us at enterprise@nextup.ai to discuss your enterprise requirements.

Why does pricing stop at 1,000 users?

Teams with over 1,000 users are charged for first 1,000 users only.  We understand that not all users within your Slack team may use the bot and we want to encourage larger organizations to use the solution.

What about students, nonprofits and charities?

Nextup supports students, nonprofits and charities. Contact support at info@nextup.ai for details around how we can help you!

What if our JIRA is behind a firewall?

Nextup requires access to the JIRA APIs to function.  We have two options if your JIRA is behind a firewall.  You can either whitelist our static IP address or we can discuss options via our Enterprise edition.

What is your refund or satisfaction policy?

In short we do everything we can to ensure you are happy.  We believe our customer satisfaction policy is very user friend.  We hope you agree - read the full policy here

Do you support programs other than Slack for chat?

We are considering adding our solution to Microsoft Teams, Atlassian Stride, Facebook Workplace and other chat programs.  If you want us to add one of these or some other program let us know.

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